Senior Service Designer

March 15

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GitLab

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GitLab is a complete DevOps platform, delivered as a single application, fundamentally changing the way Development, Security, and Ops teams collaborate and build software. From idea to production, GitLab helps teams improve cycle time from weeks to minutes, reduce development costs and time to market while increasing developer productivity.

1001 - 5000 employees

💰 Secondary Market on 2020-11

📋 Description

• At GitLab, Service Design is a discipline within User Experience Research (UXR). • Service Designers collaborate with Product teams and stakeholders in the business to design and optimize end-to-end experiences across products, ensuring users can successfully achieve their goals throughout their lifecycle with GitLab. • Design and enhance end-to-end user experiences by identifying pain points, optimizing journeys, and ensuring consistency across touchpoints. • Develop and implement service design frameworks for end-to-end journeys and the entire user lifecycle, considering complex personas and user segments. • Collaborate with product, engineering, and business teams to align on service design solutions and drive execution. • Leverage user research, stakeholder input, and operational data to validate and refine service improvements.

🎯 Requirements

• System Thinking: Proven ability to design complex service ecosystems, identifying cross-product opportunities and holistic improvements • User Centricity: Expertise in developing and applying persona frameworks and user lifecycle strategies to drive service design decisions • Design Communication: Strong visualization and storytelling skills, using tools such as FigJam, Miro, or Figma to create service blueprints, wireframes, and mockups to align teams and leadership • Strategic Design: Ability to translate business goals and user insights into scalable service strategies, influencing decision-making at all levels • Collaborative Design and Implementation: Strong stakeholder engagement skills, experienced in leading workshops (both synchronous and asynchronous), and facilitating in depth discussion to drive cross-functional alignment • Product & Business Acumen: Capability to balance user needs, business priorities, and operational constraints while ensuring compliance and scalability • Change Management & Implementation: Experience in anticipating and addressing resistance to adoption in service changes • UX Research & Design Thinking: Proficiency in user research methods, including surveys, interviews, usability testing, and data analysis, to refine and validate service solutions • Influencing & Leadership: Advocate for service design best practices, shaping the discipline and fostering a culture of learning within the organization • Coaching & Mentoring: Skilled in coaching and mentoring, supporting the growth of UX professionals through feedback and knowledge sharing

🏖️ Benefits

• Benefits to support your health, finances, and well-being • All remote, asynchronous work environment • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and development budget • Parental leave • Home office support