Senior Software Engineer

September 20

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Gladly

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Radically personal customer service software.

Customer Service Platform • Saas • customer service • customer experience • omnichannel

51 - 200

Description

• Design and code innovative, scalable, and fault-tolerant applications across the technology stack within the Gladly product. • Teach. Provide technical guidance and mentorship in software engineering best practices while demonstrating these as an individual contributor. • Collaborate. Work closely with small, nimble, cross-functional teams of engineers, product managers, designers, and business teams. • Contribute. Participate in all aspects of the project lifecycle, from ideation to release to measurement and iteration (sometimes in a leadership role). • Have opportunities to move between teams and learn other cool technologies.

Requirements

• 5+ years of backend or full-stack engineering experience, with some leadership or mentorship experience. • Strong teamwork skills; you love participating with high-performing teams of engineers. • Customer-centricity and product focus. You look at everything you create through the lens of how it helps your customers. • Learning mentality. You aren't intimidated by new domains or technology; you're willing to dive into documentation/videos, talk to your teammates, and experiment to become well-versed. • Competence with data structures, algorithms, software design, and cloud architectures. • Willingness to work across the technology stack. • Operational expertise. You value robust observable solutions with actionable monitoring and the importance of tooling for troubleshooting and resolving issues. • (Bonus) Experience with the technologies we use: Go, Kafka, Typescript, React, Node.js, PostgreSQL, Redis, Snowflake, Docker, Kubernetes, AWS.

Benefits

• Competitive salaries, stock options • Medical, Dental, Vision and Life insurance • Generous paid time off • Generous paid Parental Leave • 401K • Flexible Spending Accounts • Home office stipends