Gladly is a customer service platform that centers on AI to enhance customer interactions. The platform offers an all-in-one solution with features like People Match®, real-time CSAT feedback, and personalized self-service options, integrating seamlessly with popular tools such as Shopify and Klaviyo. With a focus on enhancing efficiency and decreasing costs, Gladly supports communication across voice, email, SMS, and social media channels. Its AI-driven approach helps businesses drive revenue and promote customer satisfaction by prioritizing personal, lifelong conversations over traditional ticketing systems.
Customer Service Platform • Saas • customer service • customer experience • omnichannel
3 days ago
Join Gladly as the first Program Manager to shape the Program Management function and drive operational excellence in a fully-distributed environment.
🇺🇸 United States – Remote
💵 $134k - $167k / year
⏰ Full Time
🟠 Senior
📋 Program Manager
🦅 H1B Visa Sponsor
January 24
Join Gladly as a Senior Product Manager to innovate customer support through AI and collaboration.
🇺🇸 United States – Remote
💵 $128k - $160k / year
⏰ Full Time
🟠 Senior
✅ Product Manager
🦅 H1B Visa Sponsor
January 19
As Senior Engineering Manager at Gladly, lead the engineering team to build scalable solutions for customer support services.
🇺🇸 United States – Remote
💵 $156k - $194k / year
⏰ Full Time
🟠 Senior
👮♀️ Engineering Manager
🦅 H1B Visa Sponsor
January 16
Senior Product Designer needed to improve user experience for Gladly's customer support software. Join a fully remote team focused on innovation and personal service.
🇺🇸 United States – Remote
💵 $128k - $160k / year
⏰ Full Time
🟠 Senior
🎨 Product Designer (UI/UX)
🦅 H1B Visa Sponsor
January 10
As FP&A Manager at Gladly, lead financial strategy and operations in a fast-paced SaaS environment.
December 28, 2024
Join Gladly as a Developer Support Engineer, providing technical support and improving customer experience through solutions.
December 25, 2024
Gladly seeks a Senior Brand Designer to enhance our brand identity through innovative design across platforms.
December 20, 2024
Manage Customer Success processes and reporting at Gladly, optimizing systems for customer satisfaction.
Remote Jobs at Gladly