Remote Jobs at Gladly

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Gladly

Gladly is a customer service platform that centers on AI to enhance customer interactions. The platform offers an all-in-one solution with features like People Match®, real-time CSAT feedback, and personalized self-service options, integrating seamlessly with popular tools such as Shopify and Klaviyo. With a focus on enhancing efficiency and decreasing costs, Gladly supports communication across voice, email, SMS, and social media channels. Its AI-driven approach helps businesses drive revenue and promote customer satisfaction by prioritizing personal, lifelong conversations over traditional ticketing systems.

Customer Service Platform • Saas • customer service • customer experience • omnichannel

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8 Jobs
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2 days ago

Join Gladly as the first Program Manager to shape the Program Management function and drive operational excellence in a fully-distributed environment.

6 days ago

Join Gladly as a Senior Product Manager to innovate customer support through AI and collaboration.

January 19

As Senior Engineering Manager at Gladly, lead the engineering team to build scalable solutions for customer support services.

January 16

Senior Product Designer needed to improve user experience for Gladly's customer support software. Join a fully remote team focused on innovation and personal service.

January 10

As FP&A Manager at Gladly, lead financial strategy and operations in a fast-paced SaaS environment.

December 25, 2024

Gladly seeks a Senior Brand Designer to enhance our brand identity through innovative design across platforms.

December 20, 2024

Manage Customer Success processes and reporting at Gladly, optimizing systems for customer satisfaction.

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