Director of Design

March 19

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Gladly

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Gladly is a customer service platform that centers on AI to enhance customer interactions. The platform offers an all-in-one solution with features like People Match®, real-time CSAT feedback, and personalized self-service options, integrating seamlessly with popular tools such as Shopify and Klaviyo. With a focus on enhancing efficiency and decreasing costs, Gladly supports communication across voice, email, SMS, and social media channels. Its AI-driven approach helps businesses drive revenue and promote customer satisfaction by prioritizing personal, lifelong conversations over traditional ticketing systems.

Customer Service Platform • Saas • customer service • customer experience • omnichannel

51 - 200 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

📋 Description

• About Gladly • The Opportunity • What You’ll Do • What We’re Looking For • Why Join Gladly?

🎯 Requirements

• 10+ years of experience in design, with at least 4 years in a leadership role, managing and mentoring design teams. • A strong portfolio showcasing a track record of designing and leading the design of successful, user-centered products and impactful marketing campaigns, ideally in the SaaS or enterprise software space. • Exceptional leadership and communication skills, with the ability to inspire, influence, and collaborate effectively with team members and stakeholders at all levels. • A deep understanding of design principles and methodologies, as well as brand strategy and marketing principles. • A strong visual design aesthetic and a keen eye for detail. • Experience building and scaling design systems and working with modern design and prototyping tools. • Experience conducting and interpreting user research and quantitative inputs. • A strategic mindset, ability to connect design choices to broader company strategy and goals, and ability to prioritize for outcomes. • A drive for innovation, creativity, emerging technologies, and pulse on design trends and user behaviors. • Experience working in companies with very high design standards is a plus. • Exceptional problem-solving and communication skills, with a collaborative mindset. • The ability to navigate ambiguity and manage multiple priorities effectively. • A willingness to learn and contribute to a fast-paced team fueled by underdog grit and a shared passion for excellence.

🏖️ Benefits

• Competitive salaries, stock options, and comprehensive benefits • Generous paid time off, parental leave, and home office stipends • A fully remote work environment with opportunities for in-person team gatherings • A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive