Solutions Architect - Customer Success

2 days ago

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Glance

WebsiteLinkedInAll Job Openings

screen sharing • customer satisfaction • customer experience • cobrowse solution • agent video

51 - 200

💰 Venture Round on 2017-06

Description

• Work closely with clients’ technical teams for successful relationships • Be the primary technical resource for ensuring customers’ technical success and expansion • Interface with client technical teams to gather and assess specifications and requirements • Provide assistance in the development of client relationships • Address clients’ questions comprehensively to ensure satisfaction • Deliver product demonstrations to clients • Instrument client websites and backend systems with Glance technology • Work with product development for ease of deployment and client feedback • Manage client technical escalations through the Glance process

Requirements

• College degree or equivalent professional experience preferred in a Solutions Architecture, Sales Engineering, or Technical client-facing role within enterprise software environments • Must have demonstrable knowledge of web technologies (HTML, CSS, JavaScript, DOM, browser developer tools, etc.) • How the Internet works (TCP, DNS, proxies, firewalls, CDNs, etc.) • Familiarity with cloud hosting architecture (AWS AZs, load balancing, DR, etc.) • Experience with Salesforce.com administrative setup (installing and configuring packages) • Experience building and deploying native mobile applications - iOS and Android • Experience with development frameworks - Angular, React and Flutter • Comfortable speaking “web”, i.e., HTML, CSS, DOM, Javascript, CDNs, CORS, domains, proxies, firewalls, certs, AWS, etc. • Must be able to present both technical and non-technical topics to individuals at all levels of an organization • Experience within the Call Center or Salesforce.com CRM industry is a plus • Security and privacy compliance (ISO 27001, PCI, HIPAA, etc.) experience a plus • Must have a demonstrated track record of technical competence and customer satisfaction • Comfortable serving as the technical representative of Glance to personnel at all levels of the customer organization, from developers to executive sponsors • Must have exceptionally strong technical troubleshooting and problem-solving skills • Ability to juggle multiple simultaneous projects of moderate to high levels of complexity • Great team player and collaborator • Must have the flexibility to travel occasionally

Benefits

• Excellent insurance package • 401k plan • Time-off benefits