Technical Services Analyst
October 9
Description
• Coordinating, diagnosing, and troubleshooting incoming employee calls • Provides support services to employees with technical problems • Responsible for timely resolution of problems or escalation to appropriate technical personnel • Supports and maintains effective relationships with users • Develops, documents, and implements standard operating procedures and customer service guidelines
Requirements
• Bachelors degree or 2-3 years experience • Supporting Microsoft O365 Suite • VPN-Remote Connectivity • Mobile Device Management • Azure Active Directory
Benefits
• Comprehensive benefit package • Additional perks • Casual work environment
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