Customer Success Manager

March 2

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G-P

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G-P is a leading global company specializing in Employer of Record (EOR) solutions, providing businesses with the tools to hire, onboard, and manage teams in over 180 countries quickly and compliantly. The company offers a comprehensive suite of global employment products under its G-P Meridian Suite™, including services for hiring employees and contractors, managing global payroll, time management, expenses, HR support, and employee assistance. G-P is recognized for its compliance expertise, featuring the world's first AI-based HR compliance advisor, G-P Gia™, which delivers AI-driven advice and solutions for HR compliance challenges. With a strong network of partners and industry-leading EOR SaaS solutions, G-P supports HR, legal, and financial compliance globally. Their offerings are designed to simplify the employment lifecycle and accelerate global business expansion.

Compliance • Human Resources • International Business • Global Business Expansion • International Legal Expertise

1001 - 5000 employees

👥 HR Tech

📋 Compliance

☁️ SaaS

📋 Description

• As a Customer Success Manager at G-P, you will be at the forefront of delivering exceptional customer experiences. • Manage all post-sales activity for G-P’s customers through strong onboarding, progressive adoption activities, operational day to day support, relationship-building, product knowledge, planning and execution. • Develop a trusted relationship with key customer contacts by delivering consistently responsive and best in class customer service; being customer-focused and consistently honoring commitments. • Fully accountable for customer retention by conducting regular check-in calls and performing strategic business reviews. • Continually monitor and update customer health records. • Develop deeply intimate knowledge of our customers’ business, roadmap, strategies, and goals through strategic business reviews. • Proactively seek out and be fully accountable for revenue growth of your customers.

🎯 Requirements

• 3-5 years of experience in Customer Success, Account Management, Business Development, or another customer-facing role • Demonstrable experience in driving significant sustainable account growth • Experience with project management, account business planning and prioritization across multiple accounts at any given time • Demonstrable experience in thought leadership and process improvements to maximize the customer experience • Comfortable with technology • Innate ability to influence even the most challenging of customers • Self-motivated with the ability to own and drive initiatives to completion • Assertive problem-solver and proactive relationship manager • Best-in-class interpersonal skills • Best-in-class communication and presentation skills

🏖️ Benefits

• Competitive compensation and benefits • Opportunity to expand your skills