Account Manager - Customer Success

2 days ago

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Dealer Spike LLC

WebsiteLinkedInAll Job Openings

201 - 500

💰 Venture Round on 2011-01

Description

• Account Manager for Dealer Spike's Customer Success department • Develop professional relationships and increase revenue with clients • Guide clients in enhancing their dealership's online presence and digital marketing solutions • Customer relationship maintenance, building value, retaining customers, and selling additional services • Comfortable using different tools and interpreting statistical data for beneficial suggestions • Grow book of business through selling additional services • Manage accounts focusing on revenue growth, retention, and customer service • Assess and monitor website and services, provide proactive solutions to increase traffic and leads • Handle incoming customer requests and ensure resolution • Identify retention risk and work proactively to eliminate that risk

Requirements

• 2+ years of Customer Service experience • 2+ years of experience in B2B sales and a proven track record of success. • 1+ year of Digital Marketing experience preferred. • Experience working with a CRM preferred • Excellent Time management and Organizational skills • Strong Communication and Interpersonal Skills • Adaptable, Energetic, Team-Player Attitude • Ability to multitask efficiently. • Proficient in Microsoft Word, Excel, and Outlook with a working knowledge of Google Apps • Strong technical aptitude and ability to learn quickly.