Customer Success Manager

October 20

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GRC • Risk Management • IT Compliance • Compliance Automation

51 - 200

🔥 Funding within the last year

💰 $25M Series B on 2024-01

Description

• Develop and maintain strong, trusted relationships with key stakeholders within client organizations, understanding their unique needs and providing tailored support. • Anticipate client needs, provide proactive guidance, and offer solutions to enhance their compliance processes, addressing inquiries and issues in a timely manner • Conduct training sessions to educate clients on the effective use of our tools, maximizing their understanding and utilization. • Identify opportunities for upselling or cross-selling additional services or products based on client needs, collaborating with sales teams as required. • Gather client feedback, analyze trends, and collaborate with internal teams to continuously improve our products and services. • Monitor client health, mitigate risks, and strategize to ensure high retention rates, working towards renewal of contracts.

Requirements

• Proven track record of 3 years in a customer-facing role, preferably as a CSM in the GRC field • In-depth understanding and experience of compliance regulations • Experience with hitting retention targets • Familiarity with compliance software and risk management practices • Excellent verbal and written communication skills • Strong interpersonal skills. • Ability to build trust with clients at various levels • Effective problem-solving abilities, finding solutions and resolving issues promptly • Ability to prioritize tasks, and work efficiently in a fast-paced environment • Self-motivated, proactive approach to identifying opportunities for driving client success • English - Native level