Zendesk Developer

August 21

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Compliance • Human Resources • International Business • Global Business Expansion • International Legal Expertise

1001 - 5000

Description

• Design and architect Zendesk solutions to meet the organization's customer service and support requirements. • Collaborate with stakeholders to gather requirements and define business processes. • Configure and customize Zendesk features, including ticketing, workflow automation, reporting, and integrations. • Develop and maintain Zendesk apps and integrations using Zendesk APIs and developer tools. • Optimize Zendesk configurations for scalability, performance, and usability. • Provide technical guidance and best practices to support teams and end users. • Troubleshoot and resolve issues related to Zendesk configuration, integrations, and functionality. • Stay current with Zendesk platform updates, new features, and industry best practices.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or related field. • Proven experience as a Zendesk Administrator or Architect, with a deep understanding of Zendesk configuration and customization. • Strong proficiency in Zendesk configuration, including triggers, automations, workflows, and reporting. • Experience developing Zendesk apps and integrations using Zendesk APIs and developer tools. • Solid understanding of customer service and support processes and best practices. • Excellent problem-solving and analytical skills, with the ability to translate business requirements into technical solutions. • Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels. • Zendesk certifications (e.g., Zendesk Administrator, Zendesk Developer) are a plus.

Benefits

• Competitive compensation and benefits package • Opportunity for personal growth and career development • Recognition for a job well done