Account Manager

October 20

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Gloss Digital Marketing Agency

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Digital Marketing • Automated Revenue & Lead Generation • 24/7 Online Reputation Management • Responsive Web Development & Ecommerce • Social Media Marketing

11 - 50 employees

🛍️ eCommerce

☁️ SaaS

Description

• Work directly with clients during U.S. business hours via Zoom, text, and email to support clients as necessary. • Act as liaison to communicate project updates, technical issues, updates, etc… to project management and development personnel. • Onboard and train customers to use products effectively. • Provide developers with client feedback to help identify potential new features or products. • Analyze customers’ needs and suggest upgrades or additional features that meet their requirements. • Work with sales/marketing personnel to increase sales through upsells. • Work with project management, development, and marketing to establish best practices.

Requirements

• Minimum 3 years experience doing similar work. • Solid technical background with hands-on experience in digital technologies. • Familiarity with software and front-end development concepts and terminology. • An ability to grasp customers’ needs and suggest timely solutions. • Excellent verbal and written communication skills. • Strong analytical and problem-solving skills.