Business Technology Integrators
Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with over 25 years of experience delivering secure, innovative IT solutions tailored to Federal Government agencies. Our mission is to ignite innovation from within, leveraging our agility, reliability, and dedication to quality to help our clients achieve their goals. Specializing in cybersecurity, cloud solutions, and digital transformation, BTI provides cost-effective, high-performance solutions that support our clients’ missions and strengthen their operational resilience. We prioritize compliance with federal security standards while protecting sensitive information.
Software Development • Cyber Security • Systems Engineering • IT Management • IT Infrastructure and Operations
Help Desk Analyst, Tier 1
February 14
Business Technology Integrators
Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with over 25 years of experience delivering secure, innovative IT solutions tailored to Federal Government agencies. Our mission is to ignite innovation from within, leveraging our agility, reliability, and dedication to quality to help our clients achieve their goals. Specializing in cybersecurity, cloud solutions, and digital transformation, BTI provides cost-effective, high-performance solutions that support our clients’ missions and strengthen their operational resilience. We prioritize compliance with federal security standards while protecting sensitive information.
Software Development • Cyber Security • Systems Engineering • IT Management • IT Infrastructure and Operations
📋 Description
• Responds to and diagnoses problems through discussion with users. • Ensures a timely process through which problems are controlled. • Includes problem recognition, research, isolation, resolution, and follow-up steps. • Provides support to end users on a variety of issues. • Identifies, researches, and resolves technical problems. • Responds to telephone calls, email and personnel requests for technical support. • Document user issues through the ServiceNow ticketing system and escalates as required. • Provides first-tier support to end users for either PC, server, or mainframe applications or hardware. • Interact with network services, software systems engineering teams to restore service and/or identify and correct core problem. • Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. • Contribute to deliverables and performance metrics.
🎯 Requirements
• Must possess a Bachelor's Degree plus at least 5 years of relevant work experience or equivalent years of experience in lieu of degree. • Comprehensive knowledge in Information Technology service delivery. • Must be able to obtain a Public Trust. • A+ Certification or higher desired. • HDI or ITIL certifications desired.
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