Senior Implementation Project Manager

6 days ago

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Go1

WebsiteLinkedInAll Job Openings

Online learning • Training • eLearning • Compliance • Onboarding

501 - 1000 employees

📚 Education

👥 HR Tech

📋 Compliance

Description

• The next chapter of our growth story needs YOU! • At Go1, we have grown from humble beginnings into the world’s largest aggregator of educational content. • We give organizations and their employees access to the largest curated e-learning library on the planet. • Millions of people are using it to unlock their positive potential. • We’re endlessly curious, collaborative, and inspired by life-long learning. • Although we have different backgrounds, we share the same vision; to reach a billion learners as we unlock positive potential through a love of learning. • We owe it all to our people. • Every win… every idea… every extra mile. • They’ve made us who we are. • And there’s so much still to do – so much opportunity for you to own. • Together, we’re on a path to improving a billion lives and a culture where everyone can thrive. • Why You’ll Love This Role: • As a Senior Implementation Project Manager at Go1, you’ll play a pivotal role in delivering impactful learning solutions to tier 1 partners. • You’ll be at the heart of enabling organisations to launch and scale their learning programs efficiently. • This is your opportunity to combine technical expertise, project management skills, and customer-centricity to drive real change. • Working cross-functionally with talented teams, you’ll enjoy a fast-paced, collaborative environment where your problem-solving skills and innovative mindset will make a tangible difference. • Here’s a Taste of What You’ll Be Doing: • Implementation Leadership: Manage solution delivery from inception to launch, leading all project phases—kick-off, planning, execution, testing, and sign-off. • Project Management: Oversee a portfolio of projects, report progress, and ensure timely delivery across internal and external teams. • Technical Support: Guide partners through integration configuration, troubleshoot technical issues, and design complex API-based integrations. • Training & Documentation: Train partners on Go1 products, develop project documentation, and create materials like process guides and how-to videos. • Seamless Transitions: Coordinate smooth handovers from implementation to support, documenting key configuration details and unique requirements. • Collaboration: Work closely with regional sales, customer success, and partner teams to address implementation needs and ensure customer success.

Requirements

• 5+ years in a support, client services, implementation, or customer-facing role. • Considerable experience operating within an ecosystem of products and partner platforms where shared solutions are developed • 5+ years in a technical role, such as solution design, technical pre-sales, or similar. • Proven project management experience, including requirements gathering, solution design, and documentation. • Background in working cross-functionally with internal and external teams, including third-party vendors. • Advanced technical proficiency with tools like SSO, basic HTML, and API integration design. • Excellent communication skills, both written and verbal. • Ability to break down complex customer requirements into actionable solutions. • Strong technical writing and pre-sales solution design capabilities. • Experience leading discovery workshops and scoping discussions with multiple stakeholders. • Demonstrated ability to create training materials and documentation. • Collaborative mindset, with the ability to work across multiple teams. • Strong problem-solving skills, with a focus on risk management and stakeholder engagement. • Knowledge of learning and development programs is a plus.

Benefits

• Competitive incentive plan in addition to salary • Employee Stock Option Plan • Flexible approach to work • Monthly work from home or transport reimbursement • One time work from home office set up budget • Unlimited access to the Go1 Learning Hub, and mentorship program • Professional development fund • Volunteer leave to give back to the community • PTO + Wellbeing days • Flexible public holidays - take the days off that are important to you, swap out the ones that are not • Family planning & parental leave, plus support for parents returning to work • Wellness initiatives and an Employee Assistance Program