Manager - Customer Success

March 3

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GoFleet

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GoFleet is the leading provider of fleet management solutions, offering a comprehensive telematics platform designed to optimize operations for various industries. Their services include real-time GPS tracking, ELD compliance solutions, asset monitoring, and advanced AI-powered dash cameras. With a focus on enhancing efficiency and safety, GoFleet supports sectors such as transportation, waste management, and public safety through innovative technology and dedicated customer service.

Fleet Management Consulting • GPS Fleet Tracking • Fleet Maintenance • GPS Tracking • Fleet Logistics

51 - 200 employees

Founded 2007

📋 Description

• This is a remote position. • The Manager of Customer Success will lead efforts to ensure customer satisfaction, retention, and growth across all segments, including direct customers, government agencies, resellers, and telecom partners. • This role focuses on driving product adoption, identifying upsell opportunities, and fostering long-term relationships by delivering exceptional customer experiences post-onboarding. • Develop and implement strategies to improve customer retention, engagement, and satisfaction. • Drive product adoption by ensuring customers maximize the value of our solutions (Geotab, ZenduOne, dash cameras, asset trackers). • Lead a team of customer success professionals to proactively manage accounts and mitigate churn. • Identify and execute upsell and cross-sell opportunities to contribute to revenue growth. • Conduct and oversee regular Quarterly Business Reviews (QBRs) for key customers. • Collaborate with sales, support, and product teams to ensure a seamless customer journey. • Monitor and report on key customer success metrics, providing actionable insights. • Leverage Zoho One tools (CRM, Desk) to streamline processes and enhance customer interactions. • Develop and execute customer training initiatives to improve product utilization.

🎯 Requirements

• Bachelor's degree in business, communications, or a related field. • 5+ years of experience in customer success, account management, or a similar role, ideally within an IoT, SaaS, or telematics environment. • Strong leadership and team management skills. • Proven track record of driving customer satisfaction, retention, and revenue growth. • Excellent communication, problem-solving, and relationship-building skills. • Proficiency in Zoho One (CRM, Desk) or similar customer success platforms. • Ability to analyze data and make strategic recommendations. • Adaptability and a proactive approach to change and continuous improvement.

🏖️ Benefits

• Competitive salary with performance-based bonuses. • Health, dental, and vision benefits. • PTO Entitlements