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• The Local/Regional Subject Matter Expert (SME) will play a critical role in supporting the growth and operational excellence of the Global Business Services (GBS) team. • This role is designed to provide in-depth technical expertise, ensure compliance with local regulations, and maintain high-quality standards in service delivery. • The SME will serve as a client-facing representative, reviewing work, onboarding new services, and addressing client inquiries. • Provide in-depth technical support to the GBS team, assisting with complex issues related to accounting, payroll, and HR services. • Act as the go-to expert on local regulations, ensuring GBS operations are compliant with all relevant laws and standards. • Review and interpret changes in local rules and regulations, advising the team on implications and necessary adjustments. • Review the quality and accuracy of deliverables to ensure compliance with local regulatory requirements and internal policies. • Conduct regular audits and quality checks to maintain high service standards. • Develop and update Standard Operating Procedures (SOPs) to align with evolving regulatory environments. • Serve as a point of contact for client inquiries, providing professional and timely responses to address technical and compliance-related questions. • Participate in client meetings, acting as a trusted advisor to clarify regulatory requirements and address any local compliance concerns. • Assist in managing client expectations and communicating complex regulatory concepts in an accessible manner. • Support the onboarding of new client services, ensuring a smooth transition and compliance with local requirements. • Collaborate with the GBS team and other internal stakeholders to define the scope, timelines, and deliverables for new client services. • Ensure all client documentation and service agreements are compliant and up-to-date before onboarding. • Provide training sessions and workshops to the GBS team on local regulatory updates, technical standards, and best practices. • Create and maintain a knowledge base for local regulations to support continuous learning and skill development. • Work closely with the GBS team, regional directors, and other SMEs to ensure cohesive service delivery. • Collaborate with internal stakeholders to identify growth opportunities and contribute to strategic initiatives.
• Minimum 5 years of experience in a similar role with a strong understanding of local regulations. • Bachelor’s degree in Accounting, Finance, or a related field. • Recognized professional accounting qualification (e.g. CPA, ACCA) will be added advantage. • Demonstrated expertise in regulatory compliance and local tax, payment, or accounting standards. • Proven experience in a client-facing role, with strong communication and interpersonal skills. • Strong technical acumen in local accounting, tax and payment regulations. • Exceptional attention to detail and commitment to quality. • Proficiency in analyzing and interpreting complex regulations and compliance requirements. • Effective problem-solving skills and the ability to provide strategic solutions. • Strong client management and stakeholder engagement skills. • Ability to work independently and manage multiple priorities in a dynamic environment. • Fluency in local language and English is required.
• Global career: Work alongside the best talent from diverse backgrounds in a fast-expanding international business • Results-driven culture: Excel in a result-driven environment that recognises and rewards high performance • Remote work: Embrace flexibility with our remote work environment • Unlimited vacation: Enjoy unlimited vacation days to rest and recharge at your own pace. • Wifi: Get your home wifi costs covered, ensuring you are always connected. • Annual training: Benefit from an annual training allowance to further your professional development
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