Manager - Service Optimisation, Payroll

2 days ago

Apply Now

Receive Emails with Similar Jobs

GoGlobal

WebsiteLinkedInAll Job Openings

PEO • GEO • Employer of Record • EOR • International PEO

51 - 200

Description

• The Service Optimization Manager enhances operational efficiency by identifying workflow improvements, leading optimization projects, and supporting payroll software enhancements. • Key duties include reviewing incidents to prevent future issues, evaluating team suggestions for broader use, and supporting data analysis for KPI and process reporting. • This role also handles periodic and ad-hoc reporting tasks as needed. • Analyse the current ways of processing, seeking pain points and suggesting potential improvements. • Lead service optimisation projects, maintaining a close relationship with any internal teams involved. • Take part in ongoing product enhancement projects, including UATs for payroll processing software. • Review the internal incident report and hold responsibility for developing improvement plans to prevent similar issues in the future. • Review the improvement suggestions reported by other team members, judging their value and possible utilisation in other branches of the business. • Support data crunching tasks of various sort, including KPI or incident/process timeliness reporting. • Complete any periodic or ad-hoc duties/reports when requested by superiors

Requirements

• Minimum 5 years of exposure to payroll/accounting processing (preferably for multiple markets) • Minimum 3 years of experience in project management (ability to work with ClickUp is beneficial) • Degree in Accounting, Finance, Business Administration or a related field is a plus • Fluency in English, written and verbal communication • BS/BA Degree or higher • 2+ years of experience as Account Manager/Assistant Account Manager with Customer Services/Customer Success experience • Be able to use business level English • Motivated self-starter with a positive can-do attitude • Proactive and passionate about client satisfaction and problem solving • Ability to Multi-task between various inquiries and systems in a fast-paced environment • Organized and detail oriented with the ability to prioritize • Excellent interpersonal skills

Benefits

• Global career: Work alongside the best talent from diverse backgrounds in a fast-expanding international business • Results-driven culture: Excel in a result-driven environment that recognizes and rewards high performance • Remote work: Embrace flexibility with our remote work environment • Unlimited vacation: Enjoy unlimited vacation days to rest and recharge at your own pace. • Wifi: Get your home wifi costs covered, ensuring you are always connected. • Annual training: Benefit from an annual training allowance to further your professional development