Manager - Vendor Management, Payroll
November 21
Description
• This role will oversee the relationships with external partners, ensuring seamless coordination in payroll implementations and ongoing service delivery. • This role requires close collaboration with central vendor teams, ensuring that SLAs, contract structures, and partner scopes align with the relevant Statement of Works (SoWs) per country. • The successful candidate will possess strong payroll experience, exceptional client management skills, and a senior-level approach to partner management. • Vendor Relationship Management: Maintain and manage relationships with external payroll partners across multiple countries. • Serve as the main point of contact for vendors, resolving issues and ensuring effective communication. • Ensure partners adhere to agreed service levels (SLAs) and terms outlined in their contracts. • Monitor vendor performance and conduct periodic reviews to ensure compliance and satisfaction. • Implementation Coordination: Coordinate payroll implementations with partners, ensuring smooth onboarding and system integrations. • Align vendor activities with internal project timelines, ensuring that all deliverables meet quality and timing expectations. • Collaborate with local and centralized teams to ensure that vendor contributions meet the requirements of each country’s SoW. • Contract Management: Work closely with the central vendor management teams to apply the appropriate contract structures for each partner. • Ensure alignment between contracts, vendor scope, and operational requirements. • Assist in the review and negotiation of vendor contracts to optimize service delivery and cost efficiency. • Client and Partner Liaison: Act as a bridge between external vendors and internal teams to manage expectations, resolve conflicts, and ensure smooth operations. • Work alongside client-facing teams to ensure that vendors are delivering on their commitments, and that clients are satisfied with service outcomes. • Support escalations and troubleshoot complex issues related to vendor performance or service quality. • Compliance and Risk Management: Ensure that vendor activities adhere to all compliance regulations and internal policies. • Identify potential risks in vendor relationships and develop mitigation strategies as needed. • Continuous Improvement: Regularly review vendor performance and provide feedback to improve service delivery and compliance. • Drive initiatives to streamline vendor management processes, focusing on efficiency and improved client satisfaction.
Requirements
• Bachelor’s degree in Business, Finance, Payroll, or a related field. • 5-7 years of payroll experience, with at least 3-5 years of experience in vendor or partner management. • Strong understanding of payroll processing and international service delivery. • Experience managing complex vendor relationships and handling escalations. • Excellent interpersonal and client relationship management skills. • Strong organizational and project management skills, with attention to detail. • Ability to work independently and in a fast-paced environment. • Strong communication skills in English; knowledge of [Local Language] is a plus. • Working Conditions: Hybrid working mode with flexibility, depending on role requirements. • Some travel may be required for vendor and client meetings. • Adaptable to different time zones, especially during key project phases or escalations.
Benefits
• Global career: Work alongside the best talent from diverse backgrounds in a fast-expanding international business • Results-driven culture: Excel in a result-driven environment that recognises and rewards high performance • Remote work: Embrace flexibility with our remote work environment • Unlimited vacation: Enjoy unlimited vacation days to rest and recharge at your own pace. • Wifi: Get your home wifi costs covered, ensuring you are always connected. • Annual training: Benefit from an annual training allowance to further your professional development
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