Customer Success Advisor

June 3

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HighLevel

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The all-in-one sales & marketing platform that agencies can white-label. CRM, Email, 2-way SMS, Funnel Builder, & more!

SaaS • Marketing • Advertising • CRM

201 - 500

💰 Series A on 2021-11

Description

• Orchestrate the management, planning, and execution of customer projects • Communicate with clients to understand their needs and translate them into implementation plans • Develop, coordinate, and execute project plans for successful product implementation • Provide ongoing support to customers regarding the product functionality and best practices • Collaborate with internal teams and customers to drive successful project completion

Requirements

• Associate degree or equivalent work experience and a minimum of two years of Customer success/software implementation/consulting experience or technical support. • 2-3 years of experience using HighLevel or other similar vertical solutions. • Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills. • Ability to handle multiple tasks in a fast-paced environment. • Knowledge of internal systems preferred (HighLevel, Freshdesk, etc.). • Strong understanding and proficiency in software solutions and professional service offerings. • 2+ years of customer consulting work experience preferred. • 2+ years of marketing experience is a plus! • Strong verbal and written communication skills. • IT technical skills and platform integrations. • Experience in managing a diverse group and training each according to company standards. • Great communication skills, verbal, written, and presentation capabilities with both customers and leadership. • Self-starter, with a strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction. • Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment. • Strong analytical and organizational skills with superior attention to detail. • Ability to produce high-quality documents, SOP's and customer journey Playbooks. • Strong computer literacy, including MS Office Suite, Internet applications, and comfort and ability

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service