Customer Support Manager

June 3

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The all-in-one sales & marketing platform that agencies can white-label. CRM, Email, 2-way SMS, Funnel Builder, & more!

SaaS • Marketing • Advertising • CRM

201 - 500

💰 Series A on 2021-11

Description

• The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Requirements

• Associate's/ Bachelor's degree or equivalent experience • 4+ Years in management • SaaS software experience • Several years running technical customer-facing teams. • Experience in managing a team of over 20+ • Project management skills • Leading a results driven team • People manager at heart, you love mentoring, leading and contributing to the professional development of those around you • Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role • The ability to build and maintain relationships internally with team and with customers • Excellent listening, presentation and communication skills at all levels • The ability to partner with customers and team members in developing their strategic direction • The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success • Strong customer facing communication skills • Demonstrated data driven approach to problem solving • Must be a go-getter and not afraid to ask questions • Must have basic computer and excel skills

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service