Senior Implementation Manager

January 30

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HighNote

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HighNote is a company specializing in marketing, direct mail, and data analytics services. It offers a range of solutions, including print services, signs, and promotional items, to enhance its clients' brand presence. HighNote uses innovative technologies like HyprMail to integrate digital platforms with traditional direct mail campaigns, ensuring more personalized and effective customer engagement. The company is committed to equity and inclusion, being WBENC certified to support women-owned businesses. With a focus on creativity and problem-solving, HighNote partners with clients to deliver success in dynamic environments.

Direct Mail • Interior Graphics • Signage • Data Management • Print

51 - 200 employees

🤝 B2B

📋 Description

• Own the end-to-end management of card program implementations. • Act as the strategic partner to customers, shaping the program design. • Provide high-level guidance on compliance, regulatory, and operational best practices. • Build and maintain strong executive-level relationships. • Develop and execute comprehensive, multi-phase project plans. • Leverage advanced project management methodologies to anticipate risks. • Collaborate effectively internally and with bank partner. • Provide expert consultation to customers on policies, marketing materials, and card art. • Configure the Highnote platform to meet complex program specifications. • Offer ongoing operational support post-launch. • Identify and champion opportunities to optimize implementation processes. • Contribute to Highnote’s overall knowledge base by documenting lessons learned.

🎯 Requirements

• 10+ years of experience in card issuing, program management, or a related fintech/payments field. • Proven track record of successfully launching large-scale card programs with a strong emphasis on risk management and regulatory compliance • Proficiency with advanced project management tools (such as Jira, Monday.com, Airtable) and frameworks (Agile, Waterfall) • Highly organized, detail-oriented, and adept at driving multiple large-scale initiatives in parallel • Exceptional communication (written and verbal) with strong executive presence to engage C-level stakeholders • Demonstrated ability to foster collaboration across diverse teams and influence outcomes without direct authority • Action oriented; no task is too small or insignificant for you • Outrageous sense of urgency

🏖️ Benefits

• Flexible Paid Time Off • 100% healthcare coverage + 75% coverage for dependents • 401k program • Paid Parental Leave: Up to 16 weeks paid leave for the birth parent, and up to 6 weeks paid leave for the non-birth parent • Equity in Highnote • Stipend to build out your home office; internet and phone reimbursement • Competitive compensation packages that include cash salary, equity, and benefits.