Data Center Operations Technician

March 12

⛷️ Utah – Remote

Although this job is listed in Utah, this company may be open to hiring remote in other states.

💵 $22 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

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Highpoint Technology Group

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Highpoint Technology Group is a managed IT service provider that specializes in creating customized IT solutions for small and medium businesses. Established in 2010, the company combines technical expertise with a strong focus on customer satisfaction, offering services such as cloud management, cyber security, IT strategy and planning, and lifecycle management. Their team provides hands-on support and consultation to enhance workplace experiences and optimize IT operations, ensuring businesses can effectively navigate the evolving technology landscape.

IT Consulting • Cloud Services • IT Outsourcing • Business Applications

11 - 50 employees

Founded 2009

🔒 Cybersecurity

📋 Description

• Monitor all critical facilities including HVAC, Electric, and Mechanical systems. • Monitor the critical service delivery infrastructure for both customer facing and internal networks. • Serves as a point of contact for external customer issues when reported to the Operations Command Center. • Day-to-day delivery of all move, add, and change (MAC) requests including hardware installations and network cabling. • Document and implement best practices and processes to minimize operational downtime. • Assist in creating “Method of Procedure” documents for personnel to follow for planned and unplanned events. • Maintain appropriate facility and networking inventories for both customer and internal use systems. • Assists with coordination, communication, and escalation efforts during emergency recovery events for customers. • Assists with the development of tools that will enhance the team’s performance. • Contributes to outage postmortem analysis meetings and discussions. • Maintain work area in a safe and orderly manner to ensure facility is ready for customer visits at any moment. • Creates, updates, and closes service tickets. • Perform remote hands work for internal and external customers. • Perform Facilities Rounds and escalate pertinent information. • Process in and out bound shipping/receiving for Deliveries. • Provide data center escorts as requested.

🎯 Requirements

• Minimum of TWO YEARS working in a Network Operations Center (NOC), with complex data center facilities such as Electrical, Mechanical, and HVAC systems in a Data Center environment. • Prior military experience preferred but not required. • Strong verbal and written communication skills. • Ability to work with senior company leaders in the delivery of exceptional customer service. • Ability to maintain Service Level Agreements (SLA’s) through the implementation of proactive issue detection and reporting tools. • Ability to follow accurate and complete support procedures, systems documentation, and issue tracking entries. • Proficient knowledge of Windows operating systems and Microsoft Office programs. • Shows good judgment and instincts in decision making opportunities. • Ability to prioritize in a complex, fast-paced environment. • Ability to work in a 24 x 7 x 365 environment, with 12 hour rotating shifts with ability to work weekend shifts or after-hours as required. • Ability to lift up to 50lbs. and work in elevated or tight locations.