Maintenance Support Engineer

September 20

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Motive

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Electronic Logging Devices • Fleet Management • Vehicle GPS Tracking • Driver Vehicle Inspection Reports • IFTA Reporting

1001 - 5000 employees

🤖 Artificial Intelligence

🚗 Transport

☁️ SaaS

Description

• Be the company face towards our customers for any query they might have. • Provide best in class technical support and troubleshooting assistance to clients. • Address and resolve issues promptly to minimize downtime and ensure client satisfaction. • All within the contractual SLA’s. • Collaboration with Professional Services to schedule field upgrades or patches that may address the issue. • Engagement with product R&D for deeper analysis. • Creation of knowledge base articles for internal and external use. • Conduct informal training sessions with internal employees to capture and share lessons learned. • Stay current with industry trends, emerging technologies, and best practices. • Contribute to the continuous improvement of our products, services, and processes.

Requirements

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field. • Relevant certifications are a plus. • Proficiency in software implementation, system integration, and technical support. • Familiarity with programming languages (e.g., Java, Python, SQL), APIs, and data integration tools. • Strong analytical and problem-solving abilities. • Ability to diagnose and resolve complex technical issues. • Excellent verbal and written communication skills. • Ability to convey technical information to non-technical audiences clearly and concisely. • Fluent in English • Demonstrated ability to build and maintain strong relationships with clients. • A proactive and client-centric approach to service delivery. • Comfortable working with and understanding complex business solutions. • Ability to work effectively as part of a team and collaborate with cross-functional teams to achieve common goals. • Previous experience with our Home Device Manager or IMPACT product is a plus. • Willingness to be part of a 24x7 on call rota.