Customer Care Sales Advisor

August 29

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GoodLeap

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🔆 GoodLeap is America's leading fintech for sustainable home solutions.

Clean energy financing • solar loans • Fintech • mortgage loans

501 - 1000

Description

• Representing GoodLeap as a subject matter expert during a series of calls to customers • Provide exceptional customer service and support by utilizing strong verbal and written communication skills. • Offer additional GoodLeap products to customers that may benefit from GoodLeap's other services • Update GoodLeap systems to ensure each interaction with a customer is well documented • Handle issues with diplomacy to ensure that every customer is happy with their experience with GoodLeap • Escalate issues to management when necessary and ensure customer concerns are explained effectively and clearly. • Complete other tasks as deemed appropriate by manager.

Requirements

• 3+ years of customer service and/or sales experience • Previous solar customer service or sales experience highly desired • Excellent interpersonal, verbal, and written communication skills • Demonstrates ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion • Embraces change and is flexible to the needs of the business and team • Ability to accept and apply coaching and feedback from leadership. • Proven track record of reliability and a strong work ethic is a must.