Risk and Fraud Manager - Trust and Safety

February 11

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Shippo

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Shippo is a shipping software company that provides a comprehensive platform for e-commerce businesses to manage their shipping needs. With integrations for over 40 global carriers and numerous store platforms, Shippo offers small businesses and developers the tools to ship efficiently and at scale. Their offerings include a shipping API, address validation, tracking, insurance, and label creation, all with an emphasis on cost savings and seamless integration. Shippo is designed to simplify the logistics workflow for enterprises, marketplaces, and 3PLs, providing developer-friendly documentation and strong customer support.

Multi-carrier shipping • Shipping Labels • Shipment Tracking • Shipping API & Dashboard • Global Shipping

201 - 500 employees

Founded 2013

🔌 API

🛍️ eCommerce

📋 Description

• Before you read on, take a look around you. Everything you see has been shipped, often multiple times before reaching its destination. Global ecommerce sales are expected to total $5.5 trillion worldwide in 2022 and continue growing over the next few years. Here at Shippo, we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce. • Our mission is to make merchants successful through world class shipping. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through Shippo, e-commerce businesses, marketplaces, and platforms are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more. • We have a remote-first, globally distributed workforce and culture and are continually expanding. This means, any of our hires can be based anywhere globally, with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia. For locations outside of the US and Ireland, the employment contracts are powered by Remote.com (all Shippo benefits still apply). What is important to emphasize is that you can be successful at Shippo regardless of location. • As Shippo’s first Trust & Safety team member, you will take full ownership of protecting our ecosystem from fraud and abuse. You will lead the charge in identifying patterns of bad actors, designing proactive measures to mitigate risks, and creating scalable processes to safeguard our customers, partners, and company. • You will leverage your technical expertise, data-driven approach, and investigative mindset to build and execute strategies that tackle complex fraud issues. You will problem-solve and partner across the organization, collaborating with teams like Product, Engineering, and Operations to ensure our defenses and processes stay ahead of emerging threats. Your ability to analyze data, distill insights, and implement impactful solutions will be critical to your success. • You are skilled at navigating ambiguity, setting priorities, and maintaining focus in a fast-paced environment. You combine tactical execution with building our fraud strategy and take pride in owning your work from start to finish.

🎯 Requirements

• 5+ years of experience in detecting, monitoring, and preventing fraud, ideally for a marketplace, payment platform, or shipping platform. • Proficiency in data analysis tools and techniques (e.g.,Sift, Stripe RADAR, SQL, Looker, etc.). • Demonstrated success at building escalation protocols from the ground up. • Proven track record of balancing regulatory requirements with commercial objectives, ideally in high-growth or fast-paced environments. • Experience building trust and safety or compliance teams, with a strong emphasis on mentorship, growth, and team culture. • Exceptional communication skills, with the ability to influence and partner with stakeholders across all levels of the organization. • Strategic mindset, with the ability to see the big picture while managing detailed and data-driven execution. • Comfort managing ambiguity and asking lots of questions. • Entrepreneurial mindset, taking ownership of your work and determined to find solutions. • Excellent judgment in prioritizing work, escalating decisions, and knowing what risks are worth taking. • Collaborative, low-ego, ability to make the workplace more fun for everyone.

🏖️ Benefits

• Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available! • Take-as-much-as-you-need vacation policy & flexible working • One week-long company wide winter shutdown • 3 Volunteer Days Off (VTOs) • WFH stipend to set up your home office • Charity donation match up to $100 • Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth • Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings