Customer Support Specialist, Italian and English

5 days ago

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GoTo

WebsiteLinkedInAll Job Openings

1001 - 5000

💰 Seed Round on 2013-11

Description

• Anywhere in Hungary • As a Customer Support Specialist (Italian speaking), you would act as 1st line support to customers • Responding to customer inquiries related to our products by handling inbound calls and callback requests as well as email messages • Taking ownership of user problems and being proactive when dealing with user issues • Documenting customer inquiries and issues in Salesforce • Gathering information from customers and systems to investigate issues with the help of next-level support • Working independently and collaboratively with other teams to solve complex problems

Requirements

• The ability to communicate effectively in both written and verbal forms in Italian and in English • Previous experience in customer-facing IT support (assisting with configuring / troubleshooting of software & hardware) • Strong troubleshooting and analytical skills, as well as the ability to prioritize tasks, and the ability to learn new technologies • Being a great team player, sharing best practices, supporting changes positively, and managing their time effectively • Desire to be ambitious and take advantage of the growth opportunities GoTo provides

Benefits

• Full remote work option within Hungary and on-demand seat in our Astoria office • Volunteering days, parental, and pet leave • Private health insurance, life insurance and eye care • Adoption, Tuition and Reading Reimbursement, English Course • Employee Resource Groups and GoTo Gives CSR program – a fun, and inclusive community