GoTo
GoTo is a company offering all-in-one business communication and remote IT management solutions. Their product lineup includes GoTo Connect, an all-in-one communication platform providing features like cloud-based phone systems, digital channels, and AI-powered contact centers designed to improve customer experiences. Additionally, GoTo offers IT management and support services like remote access, mobile device management, and IT asset management to enhance enterprise productivity and security. They cater to various industries, such as healthcare, legal, education, and professional services, ensuring seamless communication and IT support from any location on any device.
Staff Customer Experience Analyst
February 24
GoTo
GoTo is a company offering all-in-one business communication and remote IT management solutions. Their product lineup includes GoTo Connect, an all-in-one communication platform providing features like cloud-based phone systems, digital channels, and AI-powered contact centers designed to improve customer experiences. Additionally, GoTo offers IT management and support services like remote access, mobile device management, and IT asset management to enhance enterprise productivity and security. They cater to various industries, such as healthcare, legal, education, and professional services, ensuring seamless communication and IT support from any location on any device.
📋 Description
• Anywhere US Est Time Customer Care and Success at GoTo • Deliver exceptional service and support to customers • Role involves back-end platform management, troubleshooting, & maintenance • Manage user onboarding, dashboard creation/data visualization, and some analytics
🎯 Requirements
• 2-5 years of Qualtrics and Clarabridge platform management experience preferred • Proven experience with text analytics and customer feedback setup and deployment • Strong strategic and tactical skills with the ability to adapt quickly • Self-motivated in driving data consistency and integrity • Experience with Voice of the Customer programs • Excellent analytical and storytelling abilities to derive meaning from data and bridge customer voice to business actions • Experience in querying databases (SOQL) is a plus • High-tech SaaS industry experience preferred or have experience with online businesses/ecosystems
🏖️ Benefits
• Comprehensive benefits • Wellness programs • Recognition • Opportunities for learning and development
Apply NowSimilar Jobs
February 21
Upstart
1001 - 5000
As Principal Analyst, shape strategy and enhance data infrastructure for Upstart's Small Dollar Loans.
February 19
Leads financial analyses and reporting on Pharmacy Trade profitability at Prime Therapeutics. Involves budgeting, forecasting, and strategic recommendations.
February 15
Support PlayStation's publishing strategy with data analytics and reporting on game performance.
February 11
Design and manage compensation programs across geographies at Juniper Square. Partner with leaders to evolve strategies for talent retention.
🇺🇸 United States – Remote
💵 $180k - $250k / year
💰 $133M Venture Round on 2023-02
⏰ Full Time
🔴 Lead
🧐 Analyst
🦅 H1B Visa Sponsor
February 6
As a Staff Decision Analyst at Eventbrite, design policies to mitigate risk and ensure safety across platforms.
Discover 100,000+ Remote Jobs!
Join now to unlock all job opportunities.
Wall of Love
Frequently asked questions
We use powerful scraping tech to scan the internet for thousands of remote jobs daily. It operates 24/7 and costs us to operate, so we charge for access to keep the site running.
Of course! You can cancel your subscription at any time with no hidden fees or penalties. Once canceled, you’ll still have access until the end of your current billing period.
Other job boards only have jobs from companies that pay to post. This means that you miss out on jobs from companies that don't want to pay. On the other hand, Remote Rocketship scrapes the internet for jobs and doesn't accept payments from companies. This means we have thousands more jobs!
New jobs are constantly being posted. We check each company website every day to ensure we have the most up-to-date job listings.
Yes! We’re always looking to expand our listings and appreciate any suggestions from our community. Just send an email to Lior@remoterocketship.com. I read every request.
Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.