Customer Care Representative

September 20

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GotPhoto.com | fotograf.de

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People Photography redefined: Save time by managing your workflow and sales from one place

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Description

• GotPhoto is looking for an enthusiastic Customer Care Agent to join our Customer Development Team in California (remote), Colorado (hybrid), or Texas (remote) • Ensure our customers get the best out of our solution by engaging with them via phone or mail and solving complex technical issues effectively. • Act as the first point of contact for clients, providing excellent guidance and support.

Requirements

• At least 6 months of experience in customer service or support, using technical documentation to navigate platforms and processes • Strong problem-solving abilities and attention to detail. • Ability to quickly grasp, explain, and troubleshoot new technologies, product updates, and systems to end users • Experience communicating customer issues to internal teams • Excellent verbal and written communication skills • Experience in software or tech organizations is a plus

Benefits

• Our culture: Yes, this may sound cheesy - but our eNPS of 47+ speaks for itself and is a testament to the collaborative and open work environment we’ve created. We have a bi-annual review process and a strong feedback culture to ensure your growth. • Hybrid Work: We operate in a flexible hybrid model, combining the best of both worlds. With teams distributed across the US, our meeting hub is in Atlanta, and the meeting frequency depends on your location. • Work from Abroad: We enable you to work from almost anywhere, allowing up to 40 days outside the USA. • Generous Leave Policy: We offer a generous leave policy to help you balance work and life, along with a flexible sick leave. • Well-being & Personal Life: We provide paid medical leave and paid parental leave • Fitness: Enjoy a subsidized fitness membership with various options to choose from. • Learning & Development: You'll receive an annual learning budget of $500, which can be increased to $1,000.