E- commerce Customer Support Agent

May 15

Apply Now

Receive Emails with Similar Jobs

TLNT

WebsiteLinkedInAll Job Openings

Exceptional talent helping companies achieve their goals.

11 - 50

Description

• Support customers via email, chat, SMS, and social media, ensuring a seamless customer service experience. • Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution. • Maintain a high level of professionalism and empathy in all customer interactions. • Document customer interactions, transactions, and feedback in the customer service database. • Collaborate with the Customer Service Manager and team members to identify trends in customer inquiries or issues and suggest improvements to processes or products. • Stay informed about new products, services, and policies to provide accurate and up-to-date information to customers. • Manage customer expectations and contribute to a high level of customer satisfaction. • Meet personal/team qualitative and quantitative targets.

Requirements

• High school diploma or equivalent; higher education or certifications related to customer service are a plus. • 2-5 years proven customer support experience. • Familiarity with Shopify and Gorgias or similar support ticketing system a must. • Demonstrated ability to handle high-volume customer interactions. • Excellent communication • Ability to multitask, prioritize, and manage time effectively. • Empathetic and patient customer approach. • Fluency in English required

Benefits

• Competitive Salary • Full-time (40 hours per week), long-term position • Work from home • Monday through Friday, 8am to 5pm (+/- 2 hours accepted) - PST • Additional perks