Grafana Labs
Grafana Labs is a company that specializes in open-source observability technologies and solutions. It offers a comprehensive suite of tools for logging, metrics, tracing, and profile management with products like Grafana, Loki, Tempo, and Mimir. Their offerings are designed to help businesses visualize, monitor, and alert on data from various sources, providing capabilities such as anomaly detection, root cause analysis, and service level objective management using AI/ML insights. Grafana Labs provides both cloud-based and self-managed solutions, ideal for infrastructure, application, and frontend observability. Additionally, their platform supports integration with various data sources like Prometheus and OpenTelemetry, making them a key player in the observability and infrastructure monitoring space.
Monitoring • Observability • Dashboards
Professional Services Practice Manager
6 days ago
Grafana Labs
Grafana Labs is a company that specializes in open-source observability technologies and solutions. It offers a comprehensive suite of tools for logging, metrics, tracing, and profile management with products like Grafana, Loki, Tempo, and Mimir. Their offerings are designed to help businesses visualize, monitor, and alert on data from various sources, providing capabilities such as anomaly detection, root cause analysis, and service level objective management using AI/ML insights. Grafana Labs provides both cloud-based and self-managed solutions, ideal for infrastructure, application, and frontend observability. Additionally, their platform supports integration with various data sources like Prometheus and OpenTelemetry, making them a key player in the observability and infrastructure monitoring space.
Monitoring • Observability • Dashboards
📋 Description
• Work closely with the sales team to identify, position, and sell professional services engagements that align with customer needs and Grafana Labs’ strategic objectives. • Assist in the development and delivery of proposals, Statements of Work (SOWs), and pricing strategies that highlight the value of our services. • Provide expertise to guide customers on the value of Grafana Labs’ professional services, fostering long-term relationships. • Define and develop service offerings, delivery frameworks, and methodologies to address customer requirements while maximizing the effectiveness of our team. • Create accompanying sales and marketing material for all PS offerings. • Gather and act upon feedback to continuously improve service offerings and customer satisfaction. • Collaborate cross-functionally with product, engineering, marketing, and customer success teams to support customer needs and expand service offerings. • Track and report on key metrics related to service delivery, financial performance, and customer satisfaction to support business growth.
🎯 Requirements
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience). • Previous work experience as a Practice Manager, or in a Customer Success role. • Familiarity with the Observability and Grafana Labs (Open Source software experience considered a plus) • Experience in building and executing Professional Services offerings. • Exceptional written/verbal communication and presentation skills
🏖️ Benefits
• equity • bonus (if applicable) • other benefits listed on our careers page
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