Senior Solutions Architect - APAC

March 1

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Grafana Labs

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Grafana Labs is a company that specializes in open-source observability technologies and solutions. It offers a comprehensive suite of tools for logging, metrics, tracing, and profile management with products like Grafana, Loki, Tempo, and Mimir. Their offerings are designed to help businesses visualize, monitor, and alert on data from various sources, providing capabilities such as anomaly detection, root cause analysis, and service level objective management using AI/ML insights. Grafana Labs provides both cloud-based and self-managed solutions, ideal for infrastructure, application, and frontend observability. Additionally, their platform supports integration with various data sources like Prometheus and OpenTelemetry, making them a key player in the observability and infrastructure monitoring space.

Monitoring • Observability • Dashboards

501 - 1000 employees

Founded 2014

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• This is a remote position and we're considering candidates in the Australia timezones. • We are looking for a Solutions Architect (ProServ) to join our world class Customer Experience (CX) team. Solutions Architects at Grafana Labs provide customers with specialized business and technical consultation, and guidance to achieve their objectives using Grafana. • Have a professional services partner at Grafana that understands their challenges and guides them to solutions through training, roadmapping, and specialized consulting. • Our SAs need to be hands-on-keyboard. You need to understand the ecosystem of services that our customers use and work with the customer to ensure success with Grafana at the center. • Our SAs manage the life-cycle of our customer’s onboarding and adoption of Grafana offerings and features, with a commitment to deliver world-class experiences and time to value. • You will be responsible for delivering packaged training, quick-starts, session cataloging, project and roadmap assurance, as well as specialized consulting for high-priority customers with complex technical requirements and resource constraints. • Our SA is responsible for managing the ongoing support to customers to ensure they’re continuing to get value from our commercial products and OSS projects. • They will monitor support requests to identify any recurring issues, acting as the voice of the customer, and work with our product teams to recommend changes and improvements to our products. • You will be successful in this role if you still love to be hands-on on the keyboard, can play in the command line, but also enjoy customer engagement, project management, and technical delivery. • In addition to the required technical expertise, they’ll also require base project management skills to monitor the progress of the customer initiative.

🎯 Requirements

• 5+ years of experience working on deployment teams, using project management techniques. • Direct experience with o11y. • Best practices for both using and deploying an o11y stack (visualization, alerting, metrics, logs, traces) - preferably with Grafana products (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo). • A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers • Self-starter, adept at picking up new skills and technologies, and eager to break new ground. • Excellent communication skills to communicate with customers, partners, and internal members. • Vision to help us take our company to the next level. • Kubernetes (kubectl, Helm, Tanka preferred). • Experience with Cloud Platforms - AWS, GCP, Azure

🏖️ Benefits

• Equity • Bonus (if applicable) • Other benefits listed on our careers page.