Senior Solutions Architect

September 16

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Grafana Labs

WebsiteLinkedInAll Job Openings

Monitoring • Observability • Dashboards

501 - 1000 employees

Founded 2014

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Description

• This is a remote position and we’re considering candidates in the Americas EST timezones. • We are looking for a Solutions Architect (ProServ) to join our world class Customer Experience (CX) team. • Solutions Architects at Grafana Labs provide customers with specialized business and technical consultation, and guidance to achieve their objectives using Grafana. • Our SAs need to be hands-on-keyboard. • You will be responsible for delivering packaged training, quick-starts, session cataloging, project and roadmap assurance, as well as specialized consulting for high-priority customers with complex technical requirements and resource constraints. • Our SA is responsible for managing the ongoing support to customers to ensure they’re continuing to get value from our commercial products and OSS projects. • In addition to the required technical expertise, they’ll also require base project management skills to monitor the progress of the customer initiative.

Requirements

• 5+ years of experience working on deployment teams, using project management techniques. • Direct experience with o11y. • Best practices for both using and deploying an o11y stack (visualization, alerting, metrics, logs, traces) - preferably with Grafana products (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo). • A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers • Self-starter, adept at picking up new skills and technologies, and eager to break new ground. • Excellent communication skills to communicate with customers, partners, and internal members. • Vision to help us take our company to the next level. • Executive Presence.*nix and Windows Server Administration. • Kubernetes (kubectl, Helm, Tanka preferred). • Experience with Cloud Platforms - AWS, GCP, Azure. • Systems Architecture design. • Software Engineering experience and or ability to read code (GoLang/JS/TypeScript).

Benefits

• For more information about the perks and benefits of working at Grafana, please check out our careers page.