Senior Solutions Engineer

November 27

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Grafana Labs

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Monitoring • Observability • Dashboards

501 - 1000

Description

• The Solutions Engineering team are the customer facing product experts. • The team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure that they are happy and successful. • We share our technical and product expertise with customers through demos, hands on enablement, presentations, technical evaluations and ongoing interaction. • A Solutions Engineer is able to really listen to a prospect or customer, understand their requirements, ask the right questions to extract as much information as required and translate all that into a solution with Grafana Labs technology. • They are the bridge between the highly technical engineering folks here at Grafana Labs, our customers and our Sales team. • Own the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill and credibility. • Drive product conversations based on need and problems with customers. • Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material.

Requirements

• 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space • Be open to various and complex assignments, this will require strong judgment, collaboration, and leadership • You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products • You love solving technical challenges and thrive on bringing creative solutions to our customers • You should have a technical mindset and a desire to grow technically. • Must be located in the United Kingdom

Benefits

• equity • bonus (if applicable) • other benefits listed here.