Grafana Labs
Grafana Labs is a company that specializes in open-source observability technologies and solutions. It offers a comprehensive suite of tools for logging, metrics, tracing, and profile management with products like Grafana, Loki, Tempo, and Mimir. Their offerings are designed to help businesses visualize, monitor, and alert on data from various sources, providing capabilities such as anomaly detection, root cause analysis, and service level objective management using AI/ML insights. Grafana Labs provides both cloud-based and self-managed solutions, ideal for infrastructure, application, and frontend observability. Additionally, their platform supports integration with various data sources like Prometheus and OpenTelemetry, making them a key player in the observability and infrastructure monitoring space.
Monitoring • Observability • Dashboards
Support Engineer
February 15
Grafana Labs
Grafana Labs is a company that specializes in open-source observability technologies and solutions. It offers a comprehensive suite of tools for logging, metrics, tracing, and profile management with products like Grafana, Loki, Tempo, and Mimir. Their offerings are designed to help businesses visualize, monitor, and alert on data from various sources, providing capabilities such as anomaly detection, root cause analysis, and service level objective management using AI/ML insights. Grafana Labs provides both cloud-based and self-managed solutions, ideal for infrastructure, application, and frontend observability. Additionally, their platform supports integration with various data sources like Prometheus and OpenTelemetry, making them a key player in the observability and infrastructure monitoring space.
Monitoring • Observability • Dashboards
📋 Description
• Candidates must be located in Australia. • As a Support Engineer, you'll be a member of the fast-growing Customer Experience team, and be responsible for providing specialized support for Grafana Labs customers. • You'll support the entire observability stack, from front-end Grafana panels to metrics, logs, and traces. • In this role, you’ll also get hands-on experience with a multitude of unique open source projects providing extensive learning opportunities within our Cloud, Enterprise, and Open Source offerings. • Debugging customer issues by attempting to replicate in lab environments (AWS, Azure, GCP, Kubernetes, Docker/containers, and dozens of test data sources) • Utilizing SSO/SAML experience to help customers in securing their Grafana instances • Evaluating errors or discrepancies within customer dashboard panels and determining root cause • Reviewing configuration files and recommending best practices (Debug logs, JSON, YAML) • Troubleshooting connectivity to various data sources and plugins • Opening Github issues and partnering with software developers in order to solve issues, address bug fixes, or report security vulnerabilities • Assessing performance issues with queries, visualizations, and alerting (PromQL, LogQL) • Manage customer cases by providing timely and accurate information via phone, video meetings, email, ticketing, and chat • Contribute to internal knowledge base and share information about technical issues within your team • Gather and share customer feedback with Product, Sales, and Customer Success teams • Provide training to new and existing team members and help with the onboarding process for new customers
🎯 Requirements
• 3+ Years of experience in a Support Engineer role • A background knowledge of any of the following fields is desired: Observability, cloud systems administration, containerization, devops, logs, metrics, tracing, kubernetes and general enterprise open source technology • You must be proficient in the troubleshooting process and have strong researching skills • We’re looking for people who can go all the way to root-cause analysis as they become more familiar with the products/technologies • Solid experience with CRM software, help desk software and remote support tools • Experience delivering client-focussed solutions to customer needs
🏖️ Benefits
• equity • bonus (if applicable) and other benefits listed here.
Apply NowSimilar Jobs
December 19, 2024
Join InfluxData as a Technical Support Engineer to assist customers and improve cloud services.
Discover 100,000+ Remote Jobs!
Wall of Love
Frequently asked questions
We use powerful scraping tech to scan the internet for thousands of remote jobs daily. It operates 24/7 and costs us to operate, so we charge for access to keep the site running.
Of course! You can cancel your subscription at any time with no hidden fees or penalties. Once canceled, you’ll still have access until the end of your current billing period.
Other job boards only have jobs from companies that pay to post. This means that you miss out on jobs from companies that don't want to pay. On the other hand, Remote Rocketship scrapes the internet for jobs and doesn't accept payments from companies. This means we have thousands more jobs!
New jobs are constantly being posted. We check each company website every day to ensure we have the most up-to-date job listings.
Yes! We’re always looking to expand our listings and appreciate any suggestions from our community. Just send an email to Lior@remoterocketship.com. I read every request.
Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.