Support Engineer

September 16

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Grafana Labs

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Monitoring • Observability • Dashboards

501 - 1000

Description

• Candidates must be located in an EST time zone. • As a Support Engineer, you'll provide specialized support for Grafana Labs customers. • Support the entire observability stack, from front-end Grafana panels to metrics, logs, and traces. • Get hands-on experience with unique open source projects providing extensive learning opportunities.

Requirements

• 3+ Years of experience in a Support Engineer role • Located in a EST Timezone in USA • A background knowledge of any of the following fields is desired: Observability, cloud systems administration, containerization, devops, logs, metrics, tracing, kubernetes and general enterprise open source technology • You must be proficient in the troubleshooting process and have strong researching skills • We’re looking for people who can go all the way to root-cause analysis as they become more familiar with the products/technologies • Solid experience with CRM software, help desk software and remote support tools • Experience delivering client-focussed solutions to customer needs

Benefits

• equity • bonus (if applicable) • other benefits listed here