Application Support Engineer

September 14

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Description

• Lead delivery of ongoing maintenance and management of pre-production, production environments. • Contribute to the development of implementation plans for dealing with complex requests for change. • Review new product support documentation and design release packages for solutions. • Monitor effectiveness of installations and ensure that appropriate recommendations for change are made. • Oversee preliminary reviews for new environments and the adaption of findings to existing environments. • Develop internal control standards and contribute to the development of procedures. • Develop relationships with other engineering groups to gain a strong understanding of products and services. • Contribute to application deployment pipeline preparation, configuration, and implementation with a shifted work schedule.

Requirements

• Ability to obtain a Top Secret clearance. • Flexibility to work a shifted schedule. • Bachelor’s degree in computer science, IT, mathematics, or relevant experience. • 5 – 7 + years of relevant work experience. • Significant experience in either a support engineering role or similar in Azure Cloud. • Proven experience in customer facing roles. • Proven managed service experience with modern technology understanding, including cloud service, virtual networks/systems. • Sound experience working with environment configuration management, technical, and process support for new infrastructure and environments. • Ability to configure, update, diagnose, and execute CI/CD pipelines. • Excellent analytical and communication skills (verbal and written). • Ability to effectively prioritize and execute tasks in a dynamic and high-pressure environment. • Ability to work within a high performing team environment. • Comprehensive understanding of complete stack of technologies in Azure Gov, with ability to troubleshoot underlying issues. • Knowledge of business processes, products, and services, within agreed areas of expertise and can provide input and advice to key stakeholders such as Product Owners, business sponsors, and Service Delivery Managers. • Ability to systematically break apart complex problems (written, verbal, or numerical). • Ability to analyze figures to solve a problem. • Ability to be analytical and systematic yet open-minded and creative. • Ability to base decisions on facts using logic. • Self-starter, independent-thinker, curious and creative person with ambition and passion. • History of continuous learning and continuous progression.

Benefits

• M9 Benefits - https://m9solutions.com/why-join-m9/#our-benefits