HVAC Technical Product Support Specialist

March 13

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

💵 $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Grainger

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Grainger is a leading broad line distributor that operates primarily in North America, Japan, and the United Kingdom. With a mission to "Keep the World Working", Grainger serves over 4. 5 million customers by offering around 2 million maintenance, repair, and operating (MRO) products and services, as well as access to millions of additional products through its online platforms. The company is recognized for its commitment to excellent service and innovative technology that enhances customer relationships and operational efficiency.

Supply Chain Management • Facilities Management • MRO • Light and Heavy Manufacturing • Healthcare

10,000+ employees

Founded 1927

🤝 B2B

🛍️ eCommerce

🛒 Retail

📋 Description

• Reporting to the Manager, TPS Customer Experience for our HVAC support team, you will assist our customers by phone by selecting the right product, providing post-sales support, and answering product application and troubleshooting questions for a large range of Grainger products. • Communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members. • Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation, including navigate websites, conduct web searches, or conduct product searches using Grainger online catalog. • Follow established processes and published schedule when customer need is greatest to help ensure we can support our customers and exceed customer expectations. • Use industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.

🎯 Requirements

• Qualified candidates must have 5+ years of relevant job experience or hands-on field experience in fans, blowers, ventilation, heating, air conditioning, and refrigeration. • Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors.

🏖️ Benefits

• Medical, dental, vision, and life insurance coverage starts on day one of employment. • Access to up to 50% of your paycheck based on hours worked before payday. • 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year. • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required. • Employee discounts, parental leave, and other benefits. • Safety shoes provided (where applicable).