Clinical Support Specialist

December 11, 2023

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Arine

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medication management • clinical services • pharmacy • healthcare quality • clinical decision support

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Description

• Engaging patients over the phone to deliver Arine's services on behalf of their health plan, including explaining clinical programs and benefits • Identifying potential medication-related and health-related issues and escalating them to the pharmacist • Obtaining provider contact information to facilitate the delivery of clinical interventions • Obtaining patient information required for clinical interventions • Answering phone calls from patients, providers, and pharmacies and responding to inquiries professionally • Accurate record keeping in Arine's software platform • Participating in process improvement meetings and team meetings to optimize workflows • Following up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns • Preparing and mailing patient educational materials and other necessary items as needed • Scheduling patients for telephonic or videoconference appointments with clinical pharmacists • Assisting with obtaining referrals and authorizations • Undertaking other assigned projects

Requirements

• A Bachelor's degree in Health Sciences or a related field or a healthcare background with certification (e.g., Pharmacy Technician, Certified Medical Assistant - NCMA/RMA/CMA, Behavioral Health Technician) • Ability to prioritize effectively and work in a fast-paced environment • Knowledge of basic medical terminology and medication names (brand and generic) • Excellent written and oral communication skills • Strong computer skills, including proficiency in the Microsoft 365 and Google Workspace • A team player mindset with the ability to work independently • Ability to work 40 hours/week (Monday-Saturday until 6/7PM Pacific Time) Nice-to-Haves: • Experience with other electronic medical records • Experience in an ambulatory care setting, including taking medication histories • Experience working in a busy healthcare environment • Bilingual fluency in both English and Spanish Remote Work Requirements: • An established private work area that ensures information privacy • A stable high-speed internet connection for telephonic work

Benefits

• Market Opportunity - Arine is backed by leading healthcare investors and was founded to tackle one of the largest healthcare problems today. Non-optimized medications therapies which cost the US 275,000 lives and $528 billion annually. • Dramatic Growth - Arine is managing more than 18 million lives across prominent health plans after only 4 years in the market. • Outstanding Team and Culture - Our shared mission unites and motivates us to do our best work. We have a relentless passion and commitment to the innovation required to be the market leader in medication intelligence. • Making a Proven Difference in Healthcare - We are saving patient lives, and enabling individuals to experience improved health outcomes, including significant reductions in hospitalizations and cost of care.