Senior Site Reliability Engineer

3 days ago

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Granicus

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Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.

Cloud Computing • Streaming Media • Webcasting • Government Transparency • communications

501 - 1000 employees

Founded 1999

🏛️ Government

☁️ SaaS

📋 Compliance

📋 Description

• Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. • We have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. • Granicus is the leading provider of citizen engagement technologies and services for the public sector, bringing governments closer to the people they serve with the first-and-only Civic Engagement Platform.

🎯 Requirements

• Work on SREs backlog items. • Monitor and Maintain Systems: Continuously monitor the health and performance of our services, systems, and infrastructure. Respond to alerts and incidents promptly to ensure high availability. • Automate Processes: Develop and maintain automation scripts and tools to streamline operations and reduce manual intervention. • Incident Management: Assist in troubleshooting and resolving incidents, performing root cause analysis, and implementing long-term fixes to prevent recurrence. • System Improvements: Participate in designing and implementing system improvements to enhance reliability, scalability, and performance. • Collaboration: Work closely with software engineers to understand application requirements, provide feedback on design and architecture, and support deployment and release processes. • Documentation: Create and maintain documentation for processes, procedures, and troubleshooting guides to ensure knowledge sharing within the team. • Capacity Planning: Assist in capacity planning activities to anticipate future needs and ensure that our infrastructure can handle growth. • Security: Implement and adhere to security best practices to protect our systems and data.

🏖️ Benefits

• Employee Resource Groups to encourage diverse voices • Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs. • Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more. • Special guests from time to time to discuss issues that impact our employee population