Site Reliability Engineer

October 9

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Granicus

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Cloud Computing • Streaming Media • Webcasting • Government Transparency • communications

501 - 1000

Description

•Use Granicus Applications and Understand Impact on Government and Citizen Interaction •Own Escalated Issues and Problems Reported by Customers, Internal Teams, and Monitoring •Independent & Collaborative Troubleshooting of Application, Service, and System Issues •Document and Escalate User Stories, Bugs, and Defects •Establish and Maintain SLI, SLO, and SLA targets for applications and services. •Use software development best practices to automate solutions and eliminate toil. •Provide On-Call Production Support •Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets and following the company's information security program.

Requirements

•Technical Skills: Basic understanding of Linux/Unix systems, networking, and cloud services (AWS, Azure, or Google Cloud). Familiarity with scripting languages such as Python, Bash, or Ruby. •Tools and Technologies: Exposure to monitoring and logging tools (e.g., Elastic, Prometheus, Grafana, Splunk), version control systems (e.g., Git), and CI/CD pipelines. •Problem-Solving: Strong analytical and problem-solving skills with a proactive approach to identifying and addressing issues. •Communication: Excellent verbal and written communication skills, with the ability to work effectively in a team environment. •Learning Mindset: Eagerness to learn new technologies and improve existing skills. Openness to receiving feedback and applying it to improve performance. •Experience/Credentials: Minimum two years experience in a SRE, DevOps or Software Engineering role •Certifications: Relevant certifications such as AWS Certified Solutions Architect, Google Cloud Professional DevOps Engineer, or similar