Solutions Consultant - Digital Government Platforms

October 10

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Granicus

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Cloud Computing • Streaming Media • Webcasting • Government Transparency • communications

501 - 1000

Description

• Granicus is seeking a Solution Consultant for the Australia Gvmt. Digital Platforms and Services team. • This person is responsible for driving and managing the technology evaluation stage of the sales process. • They analyze customer experiences and map idealized journeys to meet customer goals. • Solution Consultants create combined solutions of services and technology to facilitate business objectives. • Projects involve designing digital communication initiatives and creating proofs of concept for federal agencies.

Requirements

• Four or more years of pre-sales, consulting, or customer-facing service delivery experience • Current or prior government experience and savviness (FT/PT employment, military, or volunteering) • Expertise in core UX/CX skills, such as human-centered design, journey mapping, persona development, content strategy, quantitative and qualitative research methodologies, etc. – ideally supporting a government client • Achievement and experience articulating SaaS solutions and their value. • Ability to articulate technical solutions to a non-technical audience, both externally and internally • Technical proficiency with business tools such as Office, Salesforce, and Teams • Strong desire to work in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. • Strong written, verbal, and presentation skills, workshop facilitation skills, and cross-functional leadership skills in a heavily client-facing capacity • Track record of continuous learning and solution-finding • Strategic thinking skills, with the ability to exercise independence, autonomy, and sound judgment in making account recommendations and decisions. • Ability to enlist internal stakeholders to help navigate client relationships. • Ability to be flexible in a changing work environment and to work well under pressure. • Experience and/or enthusiasm for working with government. • Passion for public service, citizen engagement, and all things digital • Ability to thrive in a fast-paced environment while demonstrating strong personal initiative and on-time delivery of project tasks and deliverables. • Personal drive and determination to succeed through communication and collaboration. • Commitment to making a difference!

Benefits

• A flexible working environment. This is a remote working role. • Quarterly "unplug" days, a paid day off from the company to relax and recharge. • The opportunity to work with an established, global GovTech leader with a unique value proposition and platform offering.