Payments Operations Team Lead

5 hours ago

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Growe

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501 - 1000 employees

🎮 Gaming

Description

• Monitor billing KPIs daily, weekly, monthly related to the market in the area of responsibility (balance, approve rate, conversion rate, average transaction value, abandoned transactions, timeouts, payments distribution, etc.); • Escalate drops and anomalies to providers and respective internal teams, pushing responsible people to provide feedback on ETAs and fix statuses; • Interact with marketing, CRM, customer support, and other departments and handle their requests; • Document changes on the cashier including buttons order, providers distribution, on/off, payment flows, etc.; • Announce critical changes in the cashier of the relevant teams; • Perform own cashier payments test and together with locals; • Investigate and analyze drops, anomalies, and individual deposit/withdrawal delays/fails with the assistance of analysts or other teams when required; • Make quality control of cashier readiness to launch traffic; • Supervise different payment operations processes (manual withdrawals, etc.), performed by other teams; • Plan distribution of payments across different providers and methods; • Improve payment KPIs by changing order of payment methods, distribution %, look of payment button, etc.; • Manage 3 or more Operations managers at a time, handle their performance reviews, shifts timetable, days off and annual leave approval.

Requirements

• 3+ years of experience as a billing specialist (online payments); • Confident in dealing with numbers and processing of financial/transactional information; • Advanced Excel and other MS Office software user; • Good understanding of online payments technical integrations, funnels, and flows; • Deep understanding of current payment flows, methods, provider's back office, existing monitoring, analysis, and back office tools; • Experience in written and oral communication with foreign customers or partners; • Good understanding of payment and transactional systems and services; • Ability to make decisions on payment distribution and disabling/enabling methods independently; • English at least upper intermediate level.