Customer Support Trainer

2 days ago

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Growe

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501 - 1000

Description

• Provide comprehensive training on company products and services, ensuring the team is proficient in features and troubleshooting; • Inspire and motivate the support team by leading by example and navigating challenges; • Develop the team’s product knowledge and cultivate empathy to address customer concerns effectively; • Equip the team with analytical and problem-solving skills to resolve customer issues efficiently; • Effectively manage time and tasks to meet training objectives; • Remain adaptable in a dynamic work environment, adjusting training methods as necessary; • Identify training needs, develop relevant programs, and support career growth; • Continuously review and improve training programs to maintain high standards.

Requirements

• Proven experience as a Trainer in customer support or a similar position (at least 1 year); • Experience with Learning Management Systems (LMS); • Proven ability to create and develop training programs; • At least Upper-Intermediate level of English; • Experience in iGaming industry will be a plus.