Customer Success Manager

December 10

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GTT

WebsiteLinkedInAll Job Openings

Ethernet • IP Transit • Wide-Area-Network Solutions • Managed Security Services • Cloud Networking Solutions

1001 - 5000 employees

📡 Telecommunications

🔐 Security

💰 $175M Post-IPO Equity on 2018-03

Description

• Support valued customers to ensure business value • Act as a customer guide through the customer journey • Advocate for customer needs within GTT • Engage in customer success management strategies • Partner with teams for customer satisfaction and revenue growth • Oversee contract renewals and forecasting

Requirements

• Critical thinker and ability to make decisions • Ability to work under pressure • Strong organisational awareness and strong influencing, decision-making, negotiation and planning skills • Excellent written and verbal English communication skills • Proven delivery of high quality, consistent customer service and commercial awareness • Experience of contract negotiation and supplier management • Sound systems and IT literacy (ITIL Foundation Qualified preferred) • Flexibility and willingness to travel within Europe (or further) when business needs dictate