GTT
GTT is a global leader in networking and security solutions, providing a comprehensive suite of services including managed SD-WAN, secure cloud networking, and cybersecurity. With a strong emphasis on secure and simplified connectivity, GTT serves businesses around the globe by connecting people and machines to data and applications. Their platform offers visibility, insights, and orchestration, ensuring continuous network performance through advanced technologies such as AI. GTT caters to a wide range of sectors including financial services, manufacturing, retail, and media, leveraging its top-ranked Tier 1 global backbone network to deliver outstanding performance and security. The company also supports businesses with professional and managed services, enhancing their networking experience and enabling digital transformations.
Ethernet • IP Transit • Wide-Area-Network Solutions • Managed Security Services • Cloud Networking Solutions
Customer Success Manager
December 10, 2024
GTT
GTT is a global leader in networking and security solutions, providing a comprehensive suite of services including managed SD-WAN, secure cloud networking, and cybersecurity. With a strong emphasis on secure and simplified connectivity, GTT serves businesses around the globe by connecting people and machines to data and applications. Their platform offers visibility, insights, and orchestration, ensuring continuous network performance through advanced technologies such as AI. GTT caters to a wide range of sectors including financial services, manufacturing, retail, and media, leveraging its top-ranked Tier 1 global backbone network to deliver outstanding performance and security. The company also supports businesses with professional and managed services, enhancing their networking experience and enabling digital transformations.
Ethernet • IP Transit • Wide-Area-Network Solutions • Managed Security Services • Cloud Networking Solutions
📋 Description
• Support valued customers to ensure business value • Act as a customer guide through the customer journey • Advocate for customer needs within GTT • Engage in customer success management strategies • Partner with teams for customer satisfaction and revenue growth • Oversee contract renewals and forecasting
🎯 Requirements
• Critical thinker and ability to make decisions • Ability to work under pressure • Strong organisational awareness and strong influencing, decision-making, negotiation and planning skills • Excellent written and verbal English communication skills • Proven delivery of high quality, consistent customer service and commercial awareness • Experience of contract negotiation and supplier management • Sound systems and IT literacy (ITIL Foundation Qualified preferred) • Flexibility and willingness to travel within Europe (or further) when business needs dictate
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