Guidehouse
consulting • advisory • digital • technology • managed services
10,000+ employees
Founded 2018
💰 Grant on 2023-02
Senior VoIP Engineer
2 days ago
Guidehouse
consulting • advisory • digital • technology • managed services
10,000+ employees
Founded 2018
💰 Grant on 2023-02
Description
• Manage, monitor, and implement changes to the On-Prem Cisco Call Manager and Cisco Contact Center solution to support Census Bureau telephony needs. • Assist in the technical design, review, and integration of additional call center locations to support different service desks/call centers to support Census operations using Cisco Call Manager and Contact Center • In addition to managing the VOIP solution the engineer will also assist in the integration of Cloudflare to Census mobile devices.
Requirements
• Bachelor’s degree • In lieu of degree Four (4) additional years of experience will be needed. • At Minimum Six (6) years of IT experience. • Experience as VoIP Engineer. • Expertise in Cisco Call Manager • Expertise in Managing Cisco Contact Center • Experience providing T2/T3 support for voice outages • Experience planning and managing upgrades and general platform monitoring and proactive maintenance • Expertise in application deployment and customizations using Intune. • Hands-on experience installing/configuring/troubleshooting servers • Must be a U.S. Citizen. • Must be able to obtain Public Trust clearance. • Must be willing to work East Coast hours.
Benefits
• Medical, Rx, Dental & Vision Insurance • Personal and Family Sick Time & Company Paid Holidays • Parental Leave • 401(k) Retirement Plan • Group Term Life and Travel Assistance • Voluntary Life and AD&D Insurance • Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts • Transit and Parking Commuter Benefits • Short-Term & Long-Term Disability • Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities • Employee Referral Program • Corporate Sponsored Events & Community Outreach • Care.com annual membership • Employee Assistance Program • Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.) • Position may be eligible for a discretionary variable incentive bonus
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