Senior Site Reliability Engineer - Platform Microservices Reliability

6 hours ago

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Guidewire Software

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Data management and BI • Predictive Analytics • Risk Analysis • Cloud Platform • Unified digital, core, analytics, and AI

1001 - 5000

💰 $750k Series C on 2008-03

Description

• We’re searching for people who are as passionate about working together to deliver quality products and support as we are. • Join us and enjoy a career where you can make an impact. • You’ll be inspired by those around you, and you’ll be trusted and empowered to go further. • As a Site Reliability Engineer, you will be part of a team that is passionately automating everything possible to make Guidewire systems run more efficiently. • The Platform team is dedicated full-time to creating and running software that improves the reliability of systems in production, serving hundreds of customers and supporting millions of transactions each day. • You will be ensuring the reliability of Guidewire’s flagship cloud platform and InsuranceSuite products and building tooling to help ensure efficient operations and optimal availability of all SaaS multi-tenant and customer-focused systems. • Platform SREs collaborate closely with Guidewire’s core product developers to ensure that the Guidewire core cloud products address functional and non-functional requirements such as availability, performance, observability, and maintainability.

Requirements

• Bachelor’s Degree in Computer Science or related field with 10+ Years of experience • Software engineering and task automation skills with Bash, Python, and/or Go are a must • Experience in developing and maintaining Java-based web applications, including deployment and support on Apache/Tomcat servers in a live production environment. • Familiarity with the Agile software development lifecycle • Deep background with Linux systems and engineering • Highly experienced with engineering and automating on Amazon Web Services (AWS) • Prior experience with IaC tools like Terraform/Terragrunt/Terraspace • Prior experience with devops/gitops tools (Git, Bitbucket, Flux CD, Teamcity) for gate promotions • Production-At-Scale support background in a heavily microservice-based world • Hands-on engineering and ops expertise in containerization (Docker, Helm, Kubernetes/EKS, CNI and Ingress networking) • Strong understanding of Single-Sign On, SAML, OAuth (Bonus if hands-on experience with Okta) • Seasoned expertise around x.509 certificate technology and basic concepts of encryption • Experience working with Relational Databases such as Aurora Postgres and/or Oracle RDS • Advanced exposure to application development, web UI (design and development), JSON, application architecture • Experience strongly utilizing observability tools (logging/APM) like Datadog, CloudWatch, and PagerDuty. • Familiarity with event store/stream-processing technologies like Kafka or AWS SQS • Understanding of Open Application Model systems such as KubeVela or Crossplane • You greatly prefer writing code than clicking a GUI. • You enjoy teaching, being a mentor to others, and working across boundaries • Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem solving • Strong analytical mind with a penchant for process development and enhancement • A highly positive can-do attitude with desire for being a team player • Great communication skills and ability to explain complex technical concepts to a varied audience • Demonstrate strong follow-through, a strong work ethic and consistently keep and meet commitments • Ability to read, write, and speak English • We provide 24x7 support to our customers, so we expect you to take turns with your teammates being on-call for weekend production emergencies or to provide rotating weekend operational support • Expect occasional travel (less than 5%) to other Guidewire offices for training and team meetings