Customer Support Specialist

6 days ago

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Halo

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Fundraising • Biomedical Research • Technology Transfer • Drug Discovery

2 - 10 employees

🤖 Artificial Intelligence

☁️ SaaS

🔬 Science

Description

• We are looking for the first Client Support Specialist to join our team and manage the post-sales support process for our customers. • This role will involve helping to support Customer Success teams during the post-sales process to ensure smooth onboarding, implementation, and continued success for Halo customers. • You will also manage customer support tickets from our customers, ensuring that requests are resolved efficiently and customer satisfaction is maximized. • As the first Client Support Specialist at Halo, you’ll have the unique opportunity to shape and define this crucial role within our organization.

Requirements

• 5+ years of experience in post-sales operations and customer support, ideally in a SaaS or tech-driven environment. • Strong experience managing support tickets and resolving customer issues across multiple channels. • Proven problem-solving skills, with the ability to manage complex customer concerns efficiently. • Excellent communication and interpersonal skills, with the ability to work effectively with both customers and internal teams. • Detail-oriented and able to manage multiple priorities and timelines. • Experience with CRM and customer support platforms (e.g., Zendesk, Salesforce). • Demonstrated ability to build, implement, and optimize operational processes in a fast-paced, evolving environment.

Benefits

• Share in the upside. Early employees have an outsized impact on a startup’s success. It’s only fair that you receive meaningful equity in return. • Donate to research. Make a donation to scientific research you care about and we’ll match your donation dollar-for-dollar. • Volunteer for research. Participate in a research study through ResearchMatch, a nonprofit funded by the NIH, and get a $200 bonus check. • Top tier teammates. • Stay healthy. We don’t ever want your health to be a source of stress and offer top-of-the-line medical, dental, and vision benefits. • Escape for the Winter. From December to March, Halo will fly you anywhere in the country to escape the cold and get some Vitamin D.