Harris Global Business Services (GBS)
Harris Global Business Services (GBS) is a center of excellence within Harris Computer, providing efficient offshoring solutions to connect professionals with careers in multinational software companies. With operations in regions like Bolivia, Costa Rica, India, and the Philippines, GBS actively supports candidates throughout the recruitment process while fostering diversity and innovation. By offering comprehensive end-to-end recruitment services, Harris GBS helps build and expand offshore teams, ensuring access to qualified global talent for various business units in the Constellation Software ecosystem.
Technical Support Representative
March 10
Harris Global Business Services (GBS)
Harris Global Business Services (GBS) is a center of excellence within Harris Computer, providing efficient offshoring solutions to connect professionals with careers in multinational software companies. With operations in regions like Bolivia, Costa Rica, India, and the Philippines, GBS actively supports candidates throughout the recruitment process while fostering diversity and innovation. By offering comprehensive end-to-end recruitment services, Harris GBS helps build and expand offshore teams, ensuring access to qualified global talent for various business units in the Constellation Software ecosystem.
📋 Description
• Respond to support calls, chats, and emails with a professional and helpful attitude. • Make outbound calls to address pending support cases. • Use remote login tools to assist clients with technical and product-related issues. • Troubleshoot and resolve issues whenever possible or escalate them as needed. • Document case details accurately and keep records up to date. • Develop and maintain client relationships by understanding their needs and providing solutions. • Create and share support documentation to enhance user knowledge. • Assist with rolling out software upgrades and planned maintenance. • Stay current on the latest developments in Amazing Charts software.
🎯 Requirements
• A customer-focused, polite, and professional demeanor. • Strong verbal and written communication skills. • Ability to multitask and prioritize assignments based on issue severity. • Basic understanding of Microsoft Windows and file structures. • Familiarity with Microsoft Dynamics and SQL (preferred but not required).
🏖️ Benefits
• Comprehensive employee benefits • Paid vacation to support work-life balance
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