Epic Certified Application Analyst - Various Modules

October 4, 2024

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HCTec

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HCTec is a leading provider of healthcare information technology (HIT) services with over 15 years of experience. The company specializes in offering healthcare IT staffing, managed services, and professional services, catering exclusively to health systems and providers across the United States. HCTec positions itself as a strategic partner for healthcare organizations, providing expert IT personnel and managed services to maximize operational efficiency and enhance patient care. With deep expertise in systems like Epic EHR, Cerner, and more, HCTec ensures tailored solutions that align with the unique needs of its healthcare clients. Its services enable healthcare providers to focus on strategic goals while ensuring exceptional patient service through optimized HIT operations.

EHR Consulting and Healthcare IT

501 - 1000 employees

⚕️ Healthcare Insurance

🎯 Recruitment

☁️ SaaS

📋 Description

• Epic Application Coordinators are responsible for supporting HCTec clients through the build, configuration, testing, validation, maintenance, incident resolution, and ongoing support of Epic applications. • Responsibilities: Technical Support Resolve end user reported incidents/problems escalated through Tier 1 and fulfill correctly submitted and approved end user service requests via technical build, configuration, and testing. • Use expertise to create critical, technical documentation of service requests. • System Maintenance/Improvement Perform in-depth analysis and data collection of report details and other technical issues associated with Epic software. • Perform maintenance tasks (error queues, reviews, etc.) and participate in development, execution, and sign off of system testing. • Develop and maintain detailed documentation on system configurations and technical components. • Identify potential system enhancement needs and introduce best practice options for future state workflows and processes. • Client Support Maintain regular communication with and collaborate with client support representatives, client’s business community, and end users to ensure the system meets the client’s business needs. • Provide application expertise to the client team and advisory groups to facilitate discussions and decisions. • Participate in the planning and execution of application go-live and post-live activities for upgrades and system enhancements.

🎯 Requirements

• Epic Certification Required in any of the following: Ambulatory, Beacon, MyChart, Phoenix, Care Everywhere, Ortho, Healthy Planet, Referrals, Welcome, Beaker, Radiant, Cupid, ClinDoc, OpTime, Anesthesia, ASAP, ClinDoc, Orders, and various other Epic Modules.