Implementation Manager

12 hours ago

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Headspace

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Meditation • Mindfulness • Technology • Digital products • Mobile applications

501 - 1000

Description

• Own the onboarding of our Enterprise and Mid-Market B2B clients to our program & platforms, as well as partnership implementation & integrations as needed. • Project manage across multiple works streams at once and maintain overall project ownership and deliverables. • Manage and deliver on the entire program launch strategy including: collaborating with clients on their communication program launch strategy and technical implementation components. Advise clients on how to best utilize the Headspace program and platform for their individual needs. • Manage a high level of service and delivery as you walk clients through our implementation process; own the client relationship through 30 days post launch.

Requirements

• 3+ years in Implementation Management, Customer Success, Project Management, Relationship Management, Account Management, or similar role working with various sized customers • Strong project management skills (you’ll be responsible for managing multiple work streams per project, and multiple projects at once) • Exceptional communication skills, highly organized, collaborative and detail-oriented • Experience building and maintaining relationships, with a focus on driving engagement • Empathetic, positive attitude with a desire to help our customers reach their goals • Willingness to problem solve and work through any customer challenges • Results-driven mentality, proactive and quick learner • Experience working in a wellbeing or EAP space • Project Management Certification