Lead - Strategy and Operations

November 2, 2023

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Headway

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Description

• As an Operations Lead, you will play an integral role in helping us lay the groundwork of Operations at Headway. You’ll own and operate various workflows that support our primary clients. • You’ll be tasked with disambiguating complex problems, designing and implementing creative, data-driven solutions, and maintaining the systems that support Headway’s day-to-day operations and allow us to offer care to those who need it. • Build a growing team of Operations Agents and contractors to achieve these objectives.

Requirements

• 5-7+ years of experience in operational roles at high-growth companies, with some background in consulting, finance, business operations preferred but not required. • 1-2+ years of people management experience • Data is your first-language; you enjoy and are skilled at digging through complex data to solve ambiguous problems. • You thrive in the unknown, and seek out opportunities to dive into unfamiliar challenges, drive towards outcomes, and shape strategy. • You are operationally excellent, able to manage a large volume of moving pieces without breaking a sweat. • You are a collaborator that proactively partners across teams while holding teams accountable for business results. • You seek an environment that fosters individual growth through open-feedback and high-autonomy. • You are a team builder that is passionate about growing and developing a team. • You are motivated by the opportunity to make an impact on one of our generation’s defining problems: affordable mental healthcare

Benefits

• Equity Compensation • Medical, Dental, and Vision coverage • HSA / FSA • 401K • Work-from-Home Stipend • Therapy Reimbursement • 16-week parental leave for eligible employees • Carrot Fertility annual reimbursement and membership • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st • Flexible PTO • Employee Assistance Program (EAP) • Training and professional development